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Support Representative Spec

About Us
Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\\\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.
Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports??numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com.
Position Summary
Assist wholesale customers in placing orders, correcting billing errors, and problem solving.
Job Responsibilities

  • Assist wholesale customers in placing orders, correcting billing errors, and problem solving.

  • Assist other clerks in the wholesale sales department as needed.

  • Issue customer credits accurately and on a timely basis.

  • Input retail prices for wholesale accounts.

  • Input, print, and distribute ad plans for assigned stores and/or groups.

  • Review all customer pricing, credits, and commitments for accuracy.

  • Assist in inputting ad pricing for wholesale customers.

  • Place commitments to buyers as requested by the wholesale customers.

  • Control mail and general information distribution to customers.


Education and Training Required

  • High school diploma or equivalent


Experience Required

  • 6 months to 1 year

  • Working experience with MS Word and Excel.


Competencies Required

  • Adaptability

  • Customer Focused

  • Gets Things Done

  • Interpersonal Skills

  • Problem Solving

  • Respect for Self and Others

  • Presentation & Verbal Communic

  • Technical (specific to job)

  • Written Communication


Work Environment

  • Normal store environment with no continuous exposure to extreme temps, dust, etc


Physical requirements
Equipment Used

  • Calculator

  • Computer

  • Copier

  • Fax Machine

  • Printer

  • Telephone

  • Personal Computer


Company Description:

Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores.  Giant Eagle has grown to be the number one supermarket retailer in the region with retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland, and Indiana.  As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.  


Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another €“ our Team Members, customers, community members and valued partners €“ defines what the Giant Eagle culture is all about.




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