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Field Service Dispatcher

Job Description
Field Service Dispatcher
When you join us at Thermo Fisher Scientific, you?ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Oakwood, Ohio
How will you make an impact?
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
What will you do?
+ Manage all assignments to Field Service Engineers for all complaints requiring Field Service for the US market and publish a master calendar in real time
+ Manage all project management assignments thru ERP notifications and keep a master calendar
+ Anticipate and schedule accordingly any field service activities for both a Field Service Engineer territory as well as a local geography in order to minimize travel costs and labor overtime
+ Process all product orders received in SAP for Billable Service activities
+ Ensure data accuracy for linkages between Equipment Master (technical objects) and associated Service Contracts and Ship to partners in ERP application
+ Update all Field Service Engineer calendar items on a weekly basis and publish any modifications to all stakeholders in real time
How will you get here?
+ ?Associates degree preferred; a high school degree or equivalent from an accredited institution required
Experience, Knowledge, Skills, Abilities
+ 3+ years experience as a Field Service Dispatcher responsible for travel and logistics or Customer Service Representative (direct Customer-Facing role)
+ Polished Customer Service mindset
+ 1+ years of SAP experience
+ Excellent communication skills (oral/written), value propositioning, problem solving, deadline-regimented demeanor and negotiating skills
+ Ability to work independently with little direction
+ Tactical orientation towards prioritizing activities based on target lists and end customer demands all in a fast pace environment
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission?enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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