Parts Driver - Mercedes-Benz of Bedford

Summary/Objective
The Parts Runner is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories
Essential Functions
Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory notifies parts department counter/warehouse representative
Expedites the delivery of parts to the service drive including following up on special ordered items and promptly delivers to service drive employees when received.
Processes orders for daily shipment, delivery, or pick-up at counter
in accordance with company policies
Replenish assigned inventory daily
Maintain inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Conducts inventory control activities and audits as directed by Supervisors
Works with the parts and service drive employees to ensure a timely turnaround of parts needed for internal jobs
Establishes and maintains good working relationships with service drive departments and the sales department
Assists "self-service" retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
Answer phone calls, providing price quotes and other information to customers as requested
Takes phone orders, following all procedures and completing all required documentation in accordance with company policies
Establishes and maintains good working relationships with "self-service" retail customers
Completes all documents, forms and reports in accordance with company policy
Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
Uses proper safety equipment and acts in accordance with company policies, regulations
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
AAP/EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Req Number: 2545
Type: Full-time
Dealership: Mercedes-Benz of Bedford
Location Address: 18122 Rockside Road



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